1. Introduction
Life Altering Counselling and Psychotherapy (“we,” “our,” or “us”) respects your privacy and is committed to protecting the confidentiality and security of your personal information.
This Privacy Policy explains how we collect, use, store, and protect information provided through our website and therapy services. By using our website, contacting us, booking an appointment, or engaging in our services, you consent to the practices described in this policy.
We are committed to maintaining the highest standards of privacy, confidentiality, and ethical care in accordance with applicable privacy laws and professional standards.
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Email: LifeAlteringCounselling@gmail.com
Phone: (647) 702-4938
2. Information We Collect
Personal Information
When you contact us, request information, book an appointment, or participate in therapy services, we may collect personal information necessary to provide appropriate support and services.
This information may include:
- Name
- Contact information (email address and phone number)
- Appointment details
- Information provided through intake forms
- Information related to your therapeutic goals and needs
- Any other information voluntarily provided during communication or sessions
Personal Health Information
As a counselling and psychotherapy practice, we may collect personal health information required to provide safe, effective, and personalized care.
This may include:
- Mental health history
- Current concerns or challenges
- Treatment goals
- Relevant medical or health information
- Therapy notes and documentation
- Information shared during sessions
All personal health information is handled confidentially and stored securely in accordance with professional obligations and applicable privacy legislation.
3. How We Use Your Information
Your information may be used for the following purposes:
- Providing counselling and psychotherapy services
- Understanding your needs and developing an appropriate treatment approach
- Scheduling and managing appointments
- Communicating important information related to your care
- Maintaining clinical records required for professional practice
- Responding to questions or requests
- Improving our website and client experience
- Meeting legal, regulatory, and professional obligations
Your personal information will not be used for marketing purposes without your consent.
4. Website Information Collection
Contact Forms
Information submitted through our website contact forms may include your name, email address, phone number, and message.
This information is used only to:
- Respond to your inquiry
- Provide requested information
- Assist with appointment scheduling
Information submitted through our website is not sold, rented, or shared for marketing purposes.
Online Booking Information
If you use our online booking system, certain personal information may be collected to schedule and manage appointments.
This may include:
- Name
- Contact information
- Appointment preferences
- Scheduling details
Third-party booking platforms may have their own privacy policies. We encourage you to review the privacy practices of any external platform used to schedule appointments.
5. Virtual Therapy & Third-Party Services
Life Altering Counselling and Psychotherapy provides virtual therapy services across Ontario.
Virtual sessions may be conducted through secure third-party platforms designed to support confidential communication.
Third-party platforms may collect limited technical information necessary to operate their services, including:
- Device information
- Internet connection information
- Usage information
We take reasonable steps to use secure and privacy-focused platforms; however, third-party services operate under their own privacy policies.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality and understand visitor interactions.
Cookies may collect anonymous information such as:
- Website usage patterns
- Pages visited
- Browser information
- General website traffic data
This information helps us improve website performance and user experience.
You may disable cookies through your browser settings; however, doing so may affect certain website functions.
7. Embedded Content and External Links
Our website may include embedded content or links from third-party websites, such as:
- Videos
- Social media content
- External resources
Embedded content from third-party websites may collect information according to their own privacy policies.
Examples may include:
- YouTube
- Other external platforms
We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before interacting with external content.
8. Confidentiality and Disclosure of Information
Your privacy and confidentiality are extremely important to us.
Information shared during therapy sessions is kept confidential except where disclosure is:
- Required or permitted by law
- Necessary to prevent serious harm to yourself or another person
- Required due to concerns regarding abuse or neglect involving a vulnerable person
- Required through legal obligations or professional requirements
Any disclosure of personal information will be limited to what is necessary and handled in accordance with applicable laws and professional standards.
9. Who Has Access to Your Information
Access to personal information is limited to individuals who require it for legitimate professional purposes.
This may include:
- Your therapist or healthcare provider
- Authorized administrative support personnel (where applicable)
- Service providers necessary to operate secure systems
We do not sell, trade, or share personal information with third parties for advertising purposes.
10. Data Storage and Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
Security measures may include:
- Secure website connections (SSL/HTTPS)
- Password-protected systems
- Secure electronic record storage
- Access restrictions
- Confidential handling procedures
While we take reasonable precautions to protect your information, no electronic system can guarantee complete security.
11. Retention of Information
Personal information and clinical records are retained only for as long as necessary to:
- Provide ongoing care
- Meet professional obligations
- Comply with applicable legal and regulatory requirements
When information is no longer required, reasonable steps are taken to securely dispose of or remove it.
12. Your Privacy Rights
You may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Ask questions about how your information is collected and used
- Request information about our privacy practices
Requests regarding your information can be submitted by contacting:
Email: LifeAlteringCounselling@gmail.com
Phone: (647) 702-4938
Certain limitations may apply where information must be retained due to legal, professional, or regulatory obligations.
13. Legal Disclosure of Information
There may be circumstances where we are required to disclose personal information due to legal obligations, including:
- Court orders
- Legal requirements
- Regulatory obligations
- Safety concerns
Any disclosure will be limited to information necessary to comply with applicable laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised effective date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Life Altering Counselling and Psychotherapy
Email: LifeAlteringCounselling@gmail.com
Phone: (647) 702-4938